Cozyco Privacy Policy

Last Updated: October 18, 2025

Cozyco (“we,” “us,” or “our”) operates this store and website to provide you with a curated shopping experience (the “Services”).
Our store is powered by Shopify, which helps us operate our online platform, process payments, and deliver orders to you.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit, use, or make a purchase through our Services.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Compliance with Malaysian Law

We are committed to protecting your personal data in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA) and other applicable privacy laws.
Your personal data will only be collected, used, and disclosed as stated in this policy.

2. Personal Information We Collect

When we use the term “personal information,” we mean data that can identify you directly or indirectly.
We may collect the following categories of personal information, depending on how you interact with our website:

• Contact Details – Name, email address, phone number, billing and shipping addresses.
  
  

• Payment Information – Credit/debit card details, payment confirmation, and transaction data.
  
  

• Account Details – Username, password, and preferences (if you create an account).
  
  

• Purchase & Transaction Data – Items viewed, added to cart, purchased, returned, or exchanged.
  
  

• Communications – Messages you send us via email, chat, or customer support.
  
  

• Device & Usage Information – IP address, browser type, and how you interact with our website.
  
  

• Cookies & Analytics Data – Information collected automatically through cookies or similar technologies (see Section 6).
  
  

3. How We Collect Personal Information

We collect information in the following ways:

• Directly from you – When you browse, create an account, or make a purchase.
  
  

• Automatically – When you interact with our website through your device or browser.
  
  

• From Shopify and Service Providers – When they perform services on our behalf, such as payment processing, analytics, or fulfillment.
  
  

• From Marketing Partners – For advertising and promotional purposes (e.g. Google, Meta).
  
  

4. How We Use Your Personal Information

We use your personal information for purposes including:

(a) To Provide and Improve Our Services

• Process and fulfill your orders.
  
  

• Arrange shipping, returns, and exchanges.
  
  

• Manage your account and preferences.
  
  

• Recommend products and personalize your shopping experience.
  
  

(b) To Communicate with You

• Send order confirmations, delivery updates, and support responses.
  
  

• Provide customer service and respond to your inquiries.
  
  

(c) For Marketing and Promotions

• Send promotional messages or special offers (only if you have opted in).
  
  

• Display personalized advertisements based on your browsing or purchase history.
  You can unsubscribe from marketing emails anytime by clicking “Unsubscribe” in our emails.
  
  

(d) For Security and Fraud Prevention

• Authenticate users and protect your account.
  
  

• Detect and prevent unauthorized transactions or misuse of our Services.
  
  

(e) To Comply with Law

• Meet our legal obligations or respond to lawful government or regulatory requests.
  
  

5. How We Share Your Information

We may share your information with the following parties:

• Shopify – Our ecommerce platform provider. Shopify processes your information to operate and improve the Services. Learn more at Shopify Privacy Policy.
  
  

• Trusted Service Providers – For payment processing, shipping, data analytics, or marketing assistance.
  
  

• Advertising and Marketing Partners – Such as Google or Meta, to display relevant ads.
  
  

• Legal or Regulatory Authorities – When required by law or to protect our rights.
  
  

• Business Transfers – If our business is merged, acquired, or restructured, your data may be part of that transaction.
  
  

We do not sell your personal data.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Operate the store and process your orders.
  
  

• Remember your preferences and shopping cart.
  
  

• Analyze website traffic and performance.
  
  

• Show relevant ads and promotions.
  
  

You can manage or disable cookies in your browser settings.
By continuing to use our website, you consent to our use of cookies in accordance with this policy.

7. Data Retention

We retain your personal information only as long as necessary to:

• Provide our Services to you.
  
  

• Fulfill legal, tax, and accounting requirements.
  
  

• Resolve disputes and enforce our policies.
  
  

Typically, transaction records are kept for seven (7) years for compliance with accounting laws.

8. Data Security and Breach Notification

We use industry-standard security measures to protect your data.
However, no method of transmission over the internet is completely secure.
In the event of a data breach that may compromise your personal information, we will notify affected individuals and relevant authorities as required by law.

9. Children’s Privacy

Our Services are not intended for individuals under 18 years old.
We do not knowingly collect information from minors.
If you believe your child has provided us their information, please contact us to have it removed.

10. International Transfers

Your information may be transferred and processed outside Malaysia, including by Shopify’s global servers.
We ensure that such transfers are protected by appropriate safeguards, such as contractual commitments or equivalent mechanisms required by law.

11. Your Rights Under PDPA

Under Malaysia’s PDPA, you have the right to:

• Access your personal information.
  
  

• Correct inaccurate or incomplete information.
  
  

• Withdraw consent to the continued processing of your personal data.
  
  

To exercise these rights, please contact us using the details below.
We may need to verify your identity before acting on your request.

12. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact:

Cozyco
Email: cozyco268@gmail.com

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for legal reasons.
Any updates will be posted on this page with an updated “Last Updated” date.

14. Commitment to Your Privacy

We value your trust and are committed to safeguarding your personal information.
Your data is used only to improve your experience and deliver the best possible service from Cozyco.